A managerial position utilizing a strong background in Information Technology and Project Management.

A consummate professional with over seven (7) years of experience managing projects in high technology environments. Responsibilities have included oversight of project teams, managing technical integration/implementation, product development/marketing, customer service, sales consultant, staff/end-user training, quality assurance, commercial website development and e-commerce consulting. Noted for being a resourceful problem solver with excellent interpersonal and communication skills.

Managed all technical operations for startup, web-based company.

• Created, set-up/maintained commercial web site, resulting in sale of advertising services to over 30 businesses within the first 45 days of operation.
• Developed marketing strategy and optimized site to maximize web search results, which dramatically increased traffic, visibility and usage for client businesses.
• Coordinated/conducted random visibility testing of new website, resulting in numerous suggestions for improving the user experience, improving efficiency and site enhancement.

Performed maintenance and configuration of computers and various peripheral hardware for deployment in extreme environments. Advised leadership on a variety of technical issues and product marketing strategies.

• Built Website to support sales of audio, DVD, and book series resulting in dramatic increase in sales and heightened visibility for the organization.

Cultivated relationships, defined technical criteria and managed internal resources to meet or exceed client business needs. Worked with product management to define standard offerings and documentation to support customer deployments and sales. Peripheral roles included customer support, training, web site design, sales support and marketing.

• Managed team in development of a mock client company website to demonstrate company’s e-commerce services, which dramatically improved sales presentations to potential clients, led to increased sales revenues and personal recognition from corporate.
• Collaborated with programming in creation of web-based test tools, which dramatically reduced data entry time for quality control from one day to under 30 minutes without added cost and is still used by division.
• Managed all aspects of project to set up financial accounts and new technical functionality, which enabled customers to make credit card payments on line.
• Defined company’s standard service offerings that enabled reuse of core components, documentation and procedures, which enabled faster/more efficient customer utilization of e-commerce services.
• Oversaw emergency team assembled to assist potential customer in gaining rapid access to e-commerce capability, successfully accomplishing task in less than 25% of normal turnaround time with over $300,000 in additional revenues.
• Created templates/macros to avoid duplication of effort, often reducing production time from two weeks to less than 72 hours.
• Coordinated project to enhance customer relationship, which resulted in a $2 million revenue increase ($9 million to $11 million) from client annually.
• Instituted usage of email for external correspondence instead of overnight courier, thus accelerating response time to customer inquires and reducing delays in dissemination of information.
• Led technical teams during administration of on-site client audits, which resulted in heightened customer reliance on our services often bringing new business to company.
• Implemented process to select high potential credit card account holders from previously unused demographic segmentation information, which resulted in higher response rates to clients’ corporate marketing efforts.